Yeah, weird thing, this host actually encourages you to use support for stuff like that. It's a hybrid dedicated managed plan, so a control panel like cPanel is an extra fee (and I've been too cheap to pay it so far as I haven't needed it). Previous providers included a control panel like cPanel. On the downside, I have to wait an hour for things that took me 5-10 mins to do myself. On the upside, it takes me only 1 min to send a support ticket.