I have no idea what your referring to. You seem to be jumping around here. You do not have access to support because your access is expired.
We do have multi-language support as explained but you already knew the script was only released in english when you bought it. vBulletin itself is only released in english as well so not a good comparison. Just like vbulletin you can install other language packs but that requires that other people have made and released those packs. Same goes here.
I have no idea what you mean about url issue as you have not said anything about that. The urls in our script are valid and work as designed. I do not know what your referring to about google.
Customers who are entitled to support can tell you I always assist them and in fact most all cases go above and beyond. I know you have been a customer for awhile so not too sure why you seem to be questioning the members area renewal which is common here and even at vBulletin before they changed their licensing terms with the vb4 release. vBulletin is even worse as now with vBulletin every time they come out with a new main release like the vB5 they are working on now you need to buy a brand new license. I do not think our customers would like that. In our product all you have to pay is $39.00 to get support and updates to the code and you can do that as you wish whether that is every year or once every 5 years whenever you want code updates for a year term.