There are no problems with our product that we are aware of. There are things your server may not support and you would turn off or you need to set permissions correctly for viewing.
You can send customer service an email through the contact us link if you choose to try and find out your license details so you can purchase a renewal. I show no domains of lovemersal.com in our license data. If you where not the one who purchased the gallery then you may need to buy a new license so get with them and find out what is going on.