Michael does not do support. As stated if no one wants to give our company access to where the issue exists then you must wait until I can actually setup up a testing ground with enough content to try and replicate the actual issue. Its much faster when I can actually go right to where the issue is and try some things.
You can try removing this code in showmembers.php and test but thats only a guess as thats where I would have started.
Content visible to verified customers only.