Originally Posted by Chuck S
Sure we can disagree thats our right as human beings.
All I am really saying is....
Sometimes, especially on an internet forum, it is better to leave it alone after "we disagree".
Your company knows very well that many vBulletin forum owners are on relatively inexpensive shared hosting plans, and Hostgator is a very popular one. Since your company knows this, and understands that their page is marketing directly to lots of people in my situation, it seems to me that the honest thing to do is explain the requirements. In other words, explicitly recommend checking with your hosting company to see if you have the capability to run the script before counting it as a feature of the product.
When Microsoft sells Windows 7, the retail package lists the minimum requirements. They don't just say that it works and then tell you, when it doesn't work on your old, dilapidated computer, "Too bad, it's not our fault you have a crappy computer". Compared to that, your company is falling short, and I'm using a popular, current hosting solution, which is not even analogous to an antiquated computer.
As for the rest of your post, I appreciate your helpful advice and am trying to see whether Hostgator will temporarily raise the memory as you said. If not, I may indeed have to switch hosts.
Regarding the EXIF issue, do you know for sure that my host doesn't have exif installed, because I called them, and they told me that it was installed by default and is installed on my plan.