Sorry dont know who Dano is of what site this is. I deal with tons of people each day. There is a limit of what I can assist you with since this is not product support but if you post a url whether its through the contact link in the header or if you know my email thats fine I can take a quick look.
The only reason the custompal would not show if your including it correctly is you have not created the custompal in the correct template directory.
