have you sent them email correspondence at all? These are the support forums sorry there is literally nothing we can do for you on here. Please email either sales at photopost dot com or use the contact us link above in our header to email them and ask about your order. As stated all orders are usually always processed within 24 most being within a few hours. Only hold ups I have ever heard of is when they have asked the customer questions regarding the order and the customer email has gone to there spam and they never replied to customer service so the order gets put on hold. Just an FYI.