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Originally Posted by Chuck S  Fred this is the misconception here that you expect us to provide you a solution to something the software is not specifically designed to do. Not every software program is going to have every last feature like you expect it to operate. Thats just a fact. |
No Chuck. You are putting words in my mouth. My expectation was that I would be receiving an application that would certainly be mature enough at this point and well thought out enough to provide the flexibility and control needed for a variety of situations. It is expected that there would be some shortcomings where we would adapt to the program structure. Certainly some spelling corrections and phrase editing. We did not expect the core shortcomings concerning price/usergroups and lack of access to edit feedback.
In more than 25 years of both being a licensee and a licensor of software applications, I have never encountered a program that forced me into so many corners offering nothing but bad choices like your Classifieds does. While I can allow for not anticipating the price/category flexibility need, I am totally amazed at the lack of foresight you expose a forum admin to with what will happen to advertiser good will when they are maligned and no ability to correct it exists within the PP Classifieds interface.
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Originally Posted by Chuck S Your right if there was a bug I would be all over it and provide a fix but when there isnt a bug which is why I stated to place a suggestion for consideration in the next version. I am sorry that opinion is not up to your merit but it is universally a position taken by all software companies I know even the mighty vbulletin which you also use. |
The difference is that vBulletin is incredibly well thought out and I cannot recall a situation yet that I have encountered with it in six years where I could not accomplish exactly the administrative solution I wanted. I can further state as a software developer and publisher, that our approach to the products we deliver is to deliver the absolute best product we can and to provide efficient, easy to use instructions on how to use our software. That often entails spending extra time and going to extra lengths to our competitors do not go to.
Calling it like I see it, the development philosophy of Classifieds is to provide solutions without full consideration of client needs, existing environments, or ramifications of some features such as feedback. You guys don't even understand the industry standard definitions of a reserve price at an online auction. In short, the development philosophy is "damn the details, get it done and out there."
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Originally Posted by Chuck S Other customers who participate in betas and give suggestions can definately tell you there suggestions get listened to and most times included in the software. 90% of the features in the software come from listening to users. |
Unfortunately for both of us, we were not among them.