Just to clarify ... my initial post was to seek a solution in case I was missing the knowledge to set it up the way I wanted. Such solutions could have been
- to explain how to do it
- to suggest an alternative way to arrive at a solution
- to provide a minor code change that, while it would require me documenting it, would provide a solution
Instead what I got was a reply that the feature was there which required me to reply with another example to get you to see my point and understand the problem.
I had no expectation that you would drop everything and provide an upgrade to the application with my suggestions implemented. OTOH, I feel fully justified in spelling out for you my feelings when PP Classified has failed to meet core expectations on my part. As things stand now, I am considering abandoning the application and taking my losses on the dozens of hours invested in the application. Were I you, that would concern me.
Now you tell me to take my time and post this as a suggestion and maybe it will be in the next release when you get to it. If it were a bug report and my application wouldn't work as a result, you would be all over it. What I'm telling you is that, to me, it is a bug that will cause me to abandon the product. So I will respond that this thread should be suggestion enough if you care about the value of my time.
And please understand Chuck the limitations of forum communications. There is no personal animosity here. This is purely business to business interaction. PP Classifieds is, for me, the only game in town for having a classified section with a vBulletin forum. I bought my license based on my understanding of what your descriptions state and the expectations they allowed, without benefit of a trial, user guide or even much of a demo. I then invested further many hours of installation, reinstallation, setup, trial and error, and communications here.
The attitude encountered here is responsive on the surface but decidedly not very customer oriented. Too much of "this is what we support" and "that isn't something we support" and a lot of searching through irrelevant threads for answers in place of a user guide or links to relevant answers posted to FAQs. And I accept that as a conscious business decision on the part of Photopost. So, with all due respect, our ways of doing business do not match up. I will not take up any more of your time.