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projectego · May 19th, 2009, 09:37 AM

Hi folks,

Long story short: Received the email stating I'm entitled to a free download of vBGallery 2.5 provided I purchased my license after a certain date (I did indeed check and ensure that I had purchased after this date) and, upon logging into the members area, it seems I am unable to download the newly released 2.5. I am told that my license has expired and that I must renew.

Re-read the email multiple times to ensure that I do indeed qualify for the free upgrade and I'm confident that I do. Perhaps an error on your end? Any who, no worries, hopefully a member of PP support can look into this and hopefully tell me where I went wrong or if the problem can be resolved.

Sidenote: Major kudos for the free upgrade offer. Even if for some reason I am not eligible, I still think it's a very nice gesture.

Cheers

May 19th, 2009, 09:37 AM	#1 (permalink)
projectego Junior Member Join Date: Feb 2006 Posts: 20	Unable to Download vBGallery 2.5 Hi folks, Long story short: Received the email stating I'm entitled to a free download of vBGallery 2.5 provided I purchased my license after a certain date (I did indeed check and ensure that I had purchased after this date) and, upon logging into the members area, it seems I am unable to download the newly released 2.5. I am told that my license has expired and that I must renew. Re-read the email multiple times to ensure that I do indeed qualify for the free upgrade and I'm confident that I do. Perhaps an error on your end? Any who, no worries, hopefully a member of PP support can look into this and hopefully tell me where I went wrong or if the problem can be resolved. Sidenote: Major kudos for the free upgrade offer. Even if for some reason I am not eligible, I still think it's a very nice gesture. Cheers