There is nothing I can respond to you about returns. Our license terms are linked in our store which you agree to when you purchase the product.
What I have explained several times now is you have refused to give us the details to be able to assist and provide you support. You have phpmyadmin installed. You even sent me a link. However the access details you sent where incorrect. You need to pass along your cpanel login to the server for us to assist you. For security purposes you can easily temporarily change the password and give us those details and change it back after we check things out.
As far as support goes good support usually means responding to someone within a 24 hour period. There are many people a day we assist so one needs to be patient. We have responded to your responses usually within hours. I just note your posting times are alot different then ours which will delay you getting a response. No one here in the US is up at 3 or 4 am.
I do not need to install external software on my personal computer to obtain functionality you already have in your web hosting control panel. You merely need to provide the proper hosting access to us. If you want support you need to provide us the details to be able to assist you. This is going on 5 days now and you still have not given us those details. There is nothing we have done at fault here.