Your email with server information came to us on the 9th after work hours. I responded the morning of the 10th and gave info to show it does work on a normal site which is why I asked for site specific information. You responded back that evening. I responded to you late that evening. You asked for an IP and I responded.
You responded in the wee hours of the morning on the 11th with ftp information. I responded late morning of the 11th asking for database information as this was your issue things not getting entered into the database. You responded later in the evening that day about some download with no access information still to the database. I explained in full detail what I needed the morning of the 12th and you responded with information that did not work and I informed you it did not.
The bulk of our correspondence took place within a 48 hour window sure but still the same thing the access that I asked for was not given correctly. Especially since some of the times you are posting might suggest you are posting in a way different timezone. I do the bulk of my support between the hours of 9am-4pm eastern standard time.
Most support takes place very quickly if we are given proper access to diagnose issues and our customers and support threads confirm this. Support can easily take days without the access that is asked for is not given. Helpful Info To Provide When Asking Questions
The last reply to that thread was on the 12th asking for proper details to sign information to see your database which to this date has not been given.