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To be fair, I know that pp is more or less a stand alone product with vB integration support but in the past I had the feeling support and implementation was much better than now.
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Nothing taken personally
However just to respond with what I feel is the truth from someone who lives this everyday!
Support is the same now as it was then. This has not changed in anyway. People have a problem they get timely answers to their issues and our forums show this with most posts answered within a small timeframe.
The implementation of how we handle integration is still the same and in most regards we have added more features than was possible years ago. Look at the vbulletin integrated templates they did not exist in Photopost Pro from when your talking about years ago. There are numerous other additions to the program. it is not the same program it was back in like 4.8 series.
As far as vbGallery I can tell you the product we got back when it was 1.0( the initial release) was bug ridden and in terrible shape. Our support forums confirm this as we had a flood of issues that where never fixed when it was released as a finished product by that other company. We fixed all bugs and have released many versions since then supporting many different versions of vbulletin in the process. The current product is 2.43 and 2.5 is almost ready to go out the door.
Now as most users know 90% of the features implemented in any of our products are user suggestions so I feel your comment that suggestions are not taken into account is pretty harsh there. Now suggestions are looked at and prioritized. Just because something you want is not added does not mean it has not been looked at considered etc. Michael has to make choices when he looks at the huge list of suggestions.