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HeritageScrap · October 30th, 2008, 07:51 PM

Hi!

One of my gallery users has received this message when attempting to upload new images:

Fatal error: Allowed memory size of 62914560 bytes exhausted (tried to allocate 3600 bytes) in /home/****/domains/heritagescrap.com/*****/Gallery/image-inc.php on line 116

Please note that I have placed **** to protect my site.

I believe she tried to upload a very large PSD file instead of a jpeg. I know this happened once before, but a hired tech was helping and fixed it. She said that the image was stuck in this user's q. Is the same issue?

How do I fix this for her? Other users are uploading fine. I have looked in the admin panel and the maximum multimedia upload size is set at 1500000. I don't know where I would look to see her Queue to free up the image.

Thank you for your help.

October 30th, 2008, 07:51 PM	#1 (permalink)
HeritageScrap Junior Member Verified Customer Join Date: Sep 2008 Posts: 21	Gallery User's Album Error as Full Hi! One of my gallery users has received this message when attempting to upload new images: *Fatal error: Allowed memory size of 62914560 bytes exhausted (tried to allocate 3600 bytes) in /home//domains/heritagescrap.com/*/Gallery/image-inc.php on line 116* Please note that I have placed *** to protect my site.* I believe she tried to upload a very large PSD file instead of a jpeg. I know this happened once before, but a hired tech was helping and fixed it. She said that the image was stuck in this user's q. Is the same issue? How do I fix this for her? Other users are uploading fine. I have looked in the admin panel and the maximum multimedia upload size is set at 1500000. I don't know where I would look to see her Queue to free up the image. Thank you for your help.