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If you upgraded to 6.2 and turned on the flash upload does turning off the flash uploader in upload options in admin allow you to upload again?
You can also if you installed 6.2 earlier than the final release date try updating all your files and templates and see if this assists you.
I would suspect you and those few users do not have flash setup to work with Mozilla Firefox.
If turning off the flash upload works then you might want to work on installing the flash plugin for mozilla.
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