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ski-whiz · June 11th, 2008, 05:53 PM

I didn't want to post this, but I'm not sure how else to address this,

I know the support man hours are limited for the products here.

Over the past two weeks I've been trying to get a few issues resolved with vBgallery. One deals with vbgalleries inability to create a thumbnail on certain gifs, while other photopost products are able to generate a thumbnail off the same image (the script ends up hanging in vbgallery).

Over the past week, I received one response to a few questions.

Now there are a number of vbgallery support questions with only a handfull of responses.

I have developed three of photopost's products into my websites. I've even recently renewed my licenses to get up to date products ($40 each).

While I don't want to post this, I know this type of issue is occuring, and possibly hurting your product line.

Check out this post in regards to the time it took for support:
http://www.photopost.com/forum/1225818-post11.html

Now with that, I don't know the specifics of their site being broken. I'm referring to the length to get issues fixed.

It doesn't take a lot of looking to find the lack of support.

I'm sorry I had to post this, but I feel this issue is a live with vBgallery.

June 11th, 2008, 05:53 PM	#1 (permalink)
ski-whiz Member Verified Customer Join Date: Dec 2005 Posts: 118	vBgallery Support? I didn't want to post this, but I'm not sure how else to address this, I know the support man hours are limited for the products here. Over the past two weeks I've been trying to get a few issues resolved with vBgallery. One deals with vbgalleries inability to create a thumbnail on certain gifs, while other photopost products are able to generate a thumbnail off the same image (the script ends up hanging in vbgallery). Over the past week, I received one response to a few questions. Now there are a number of vbgallery support questions with only a handfull of responses. I have developed three of photopost's products into my websites. I've even recently renewed my licenses to get up to date products ($40 each). While I don't want to post this, I know this type of issue is occuring, and possibly hurting your product line. Check out this post in regards to the time it took for support: http://www.photopost.com/forum/1225818-post11.html Now with that, I don't know the specifics of their site being broken. I'm referring to the length to get issues fixed. It doesn't take a lot of looking to find the lack of support. I'm sorry I had to post this, but I feel this issue is a live with vBgallery.