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Thank you, it's a shame that fellow customers have to come up with the fixes.
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We happen to be short staffed this week - we are a small company, and our employees occasionally take much needed vacations. Also, when a bug is reported, we have to investigate and test before we can release it.
If anyone can try the fix that was posted and let me know if that resolves the issue, that would be helpful:
http://www.photopost.com/forum/1225337-post3.html Quote:
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Well what ticks me off is that there is NO support without Chuck, what if Chuck got hit by a bus? We'd all be screwed. I called the main sales number and no one answers.
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That's not correct. If Chuck is not available, then Michael Pierce (our lead and most experienced developer), myself (the president of the company, fluent in Perl/PHP who created PhotoPost in 2001), and Zachariah (an experienced developer) are all available to provide support. We have 14,000 customers and when we get short staffed, it takes a little extra time to resolve support inquiries. It's not possible for us to hire enough people to prevent this issue, because we simply don't make enough money to have lots of extra bodies hanging out for the few times a year when we get short staffed.
We also don't provide phone support and never have - only phone pre-sales questions.
We are investigating the issues reporting in this thread this evening and will post an update as soon as possible.