Originally Posted by Chuck S
One issue that has slipped though being uploaded to the members area does not make things unstable.
How about the 6 month lag before one of you customers finally figured out why the system was sending blank emails. You can read about it at this thread: Moved serevers and emails are blank...
I am sorry I am so frustrated, having to deal with your SMTP server being grey listed by Yahoo and having 95,000 email to Yahoo backed up in your mail queue will foster some negative energy. I also have 3 sites running vBAdvanced CMPS that are not showing any photos on the home page because after I upgraded to the newest version (because of security issues) they CMPS module broke. I have had 2 people try and fix it and they are still broken. I have pissed members about that and it all reflect on me and my company. So you stay your products are stable, well maybe, but that does not mean they are running well or that your customers are happy with them.
Please try to discuss this with your colleagues who own PhotoPost and put together a plan to communicate with your customers plans to address issues in a more efficient manner. It's ashame that you have a great feature set, products that work 99.5% of the time and fixes that are not posted in a clear way. It would have been nice to have a way to know that the patches were uploaded when you uploaded the beta. Was that not a version upgrade? How can we subscribe to know when a new version is updated?
Sorry for the negative vibe of this email. I am just one of many customers who get upset with your products (and I am not a novice, I have been a customer for over 5 years).