Yep have done that and have tried everyday since she hasn't been able to upload. She's the only user who can't. Everyone else can. I've asked if she's installed something new to her computer and even walked through having her clear her cache but she still can't upload. She can do everything else but upload.
I don't know about the integration, but I think the answer is with a forum. We use the phbb message board. I've looked at the admin there and she's fine. We just can't seem to figure it out and I'm lacking computer wise so have no clue.