I am not going to post your email address publically but I am sure you might want to read the announcement posted at the top of this forum again
http://www.photopost.com/forum/before-you-buy/announcements.html
You say your doing the proper steps but I can assure you the email address you are using on your forum account is not assigned in any license in our system so you must use the proper email that is associated with a license in order to obtain support in the support forums