I figured it out. She told me all her specs and everything was fine with her "jpg" so I asked her to email me the photo....it came to me as a text document. Not sure why it's saved as a jpg on her end and switches over but she's using the Cannon software to edit her photo. I told her to use a different program and now everything is fine.
Just gotta say I freakin love my gallery....and so does everyone else!