Hi Chuck, my cookies settings in both apps are exactly the same. I've had them clear their cookies and it didn't work. As I said, they even tried using different computers to no avail. They had a friend login with their account and it worked fine. I'm not sure what else to do at this point. I've been using these scripts for a few years now and always suggest clearing cookies, which solves 99% of the problems. But it hasn't solved this one.