[I, Brian]

I have a Photopost licence and manage another for a client, which has suddenly developed a fatal fault - but at present I cannot post to the support forums because I'm not a "Verified customer".

Find this very unfriendly - especially as you offer no other support channels. This comes across as a method of creating barriers between yourself and users.

Anyway, I have no idea which email address either of the licences I'm responsible for are registered under - I have quite a few, and my client quite likely has a different once by now.

Would be great if I could get some support on being able to access support, and not impresed I'm made to jump through these sort of hoops to get it.