Private Messaging is not a means of Product Support. I do not use PM's and do not even have email notification turned on for them. Hense my signature states please do not PM me for support issues.
You may post a support ticket to email@example.com
or post on these forums here and a support technician will respond to you.
Please point us to an open support ticket created by you as I do not see any week old tickets not responded to?