Okay well let's clarify what product support is here. Support staff answers support threads that have to do with program operation,install issues and bugs. It does not include modification discussions.
Support Response is very fast on Photopost products I know I am the one who supports those products. You edited your response at 12:32PM so no one knew to respond to you on your thread. Your response was repairing the table solved the issue and you later changed that. I have responded now that you pointed out your edit.
As far as the VBG issue I have PM's Kevin who was helping you to find out the status. Now since it has not been bumped in 3 weeks it could be he overlooked posting a resolution.
As far as feature requests or how to modify your code all I can do is point you to the modifications forums. I will also point out the modification rules below.
http://www.photopost.com/forum/showthread.php?t=121156
I know to avoid any issue on Photopost products and modification requests usually I move threads to the mod area anytime I see one where someone is asking how to modify there code and posting in the wrong place on the site. This real quick resolves any issues of what is a company support issue and what is not. I think we might need to do some clean up and do the same in the vbgallery support forum so there is no further confusion.