Thanks for your reply. Now let's go through it and see where we are
I can not comment on the vbgallery support here cause I simply do get involved in that product unless its a question I am asked to assist on. I handle all other products which takes my time as you can see but since I do head up support I can look into asking the guys why they have not resolved the issue. I do apologize I know the guys do not have the support timeframe model I use in helping Photopost customers
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But I still do not get answere (by email or reply here). Might be Chuck and other members of support staff are busy but the ways you ignore cusomer's e_mail like this is not really good!
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I would have suggested you did a follow up email or something before passing judgement here since your only talking about an email sent on the 15th.
In fact you never emailed me directly. You emailed customer service. They sent it to me asking if that was fine to do. I said yes and they sent you an email saying that was fine. We are waiting on your agreement. I would suggest You send in your agreement. Your name is Quyen right I do have the right person? I have no problem doing your import.
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Before buying installation service, I did not know that I have to send FAX with my information to photopost staff to agree on the service. You can get payment from customer online why you can not get information through e_mail? I have used installation service on many site but this is the first time I am asked to FAX my information.
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Well you can SCAN and EMAIL it or FAX IT. The big deal here is for legal reasons we need your signature on file granting us the right to access your server. I am sure you can understand this.
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As a vba photopost gallery user, I must say that photopost pro is much better than vba photopost gallery. It function as well as the way it intergrate with vbulletin is very good! So if you intend to switch from vba photopost to photopost pro you do not need to be worried a bout anything!
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Thanks it is nice to hear a vbgallery customer say that. I got dumped on big time in early threads where people wanted to know the difference and I basically said the same thing. Photopost even though it has its own admin interface is a very very feature rich program with tons more features and is very stable and mature with time tested reliability.