First let me say thanks to photopost for serving us with good products and good support!
Second, I would like to express my feeling to the services and product here.
In fact, I am not a member here but I was switched here when the vba-gallery became photopost vba gallery. I was using photopost-vba-gallery but I had a problem as this thread:
Uploading error
And It seems unsolved and I decided to buy photopots pro. To ghether with photopost pro, I bought "installation service" too . However, after I got an email ask me to send fax with to agree on installation service, I tried installing and I knew that I could install it myself and I sent an email to Chuck and the support staff to ask the thing like this:
About the installation service
But I still do not get answere (by email or reply here). Might be Chuck and other members of support staff are busy but the ways you ignore cusomer's e_mail like this is not really good!
A bout the installation service:
Before buying installation service, I did not know that I have to send FAX with my information to photopost staff to agree on the service. You can get payment from customer online why you can not get information through e_mail? I have used installation service on many site but this is the first time I am asked to FAX my information.
I think you should let customers know that they need to send fax for using the service.
About photopost pro
As a vba photopost gallery user, I must say that photopost pro is much better than vba photopost gallery. It function as well as the way it intergrate with vbulletin is very good! So if you intend to switch from vba photopost to photopost pro you do not need to be worried a bout anything!
Best regards and thanks for your service!