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Originally Posted by Chuck S The hotmail account you had in your clearchannel forum account was not an email you purchased either license with just as I stated. That is why you where told to change your email to one associated with your licenseas per the announcement. You did that and now you have access to all the forums here. |
My clearchannel username is the username associated with the gallery software. The email address used for the clearchannel account is the email address associated with the gallery software. While logged in as clearchannel, if I click on the license info/downloads it takes me to the photopost software.
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Originally Posted by Chuck S Nice! The customer verification tag has only been around for 4 days now.  An announcement was posted in every forum of this site for customers to see and explain what to do. |
When logged in with my photo post user account, if I click on license info/downloads it takes me to the photopost download area where I am welcome to download the photopost 5.21 software. Yet I show as a registered user, not a verified customer.
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Originally Posted by Chuck S This was done weeks ago once we took owership of the program. Every customer was emailed access info. You can get your member's details sent to you by entering the email on file for your license here. http://www.photopost.com/auth.html
If your entering photopost members access then you get photopost program. You can link both licenses together but you need to grab your vBGallery login. |
I tried to link both licenses together, when I add my clearchannel info to the photopost download page I receive the following message:
The username/password you entered to link a license did not match any license in our database.
I get this message even thought I am showing up as a verified customer.