You did not ask for license information in the email you sent that I answered.
Your specific question was this and I responded with the above answer
Which license information do I need to use to access the support forums. I own a license for both photopost and vbgallery?
Let's see how long it takes to respond to this support question.
The above ticket is the only helpdesk ticket I show for email address and in your forum support posts there are no support requests specifically by you
Did you use some other email? I searched for support tickets as well under your email on your license and non tickets either