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mtha,
Personally I usually hide my status because I do 'hit & run' sessions throughout the course of the day... maybe pop in for a few minutes, answer anything I can, and then later that evening go back to the more complicated items. My personal experience in the past has been that some customers/visitors (of the various sites that I'm associated with) got upset if they saw that I was online but didn't answer their item right then & now when actually I may have only been online for a minute or so but I'm still showing as active until the session timeouts.
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