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A big apology from me for intruding in this conversation as I thought this support issue was only because your request slipped by.
Thumbnail rebuild should be working or definitely should be fixed.
Regarding support issues here, I can only base my opinions, on my own support needs, (which have been many as I'm a veteran newbie) and visiting the site and reading many of others support requests ...
I am very satisfied with the level and ongoing improvements of support here, and I believe most other customers are as well.
I assure you if I too felt there was a problem, I would be voicing my opinion along with you.
I hope you can sort things out because the best part of this remarkable cutting edge technology is being part of the ongoing and continued development of this product.
Cheers,
~ Mark
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