I'm not blaming you. I'm just saying that it is an acceptable practice to bump your thread
after a reasonable period of time
I have support issues in many reputable companies forums (like
vB for example) that haven't been answered at all or sufficiently.
This reminds me that I must bump them. I expect support will reply, but I've been too busy or not bothered to persue my problems.
The biggest problem with any support forums is if too many support posts are made during a given time and support staff get overloaded with requests. Inevitably some requests will slip by unintentionally.
This is why it is an acceptable practice to bump your thread
after a reasonable period of time
I have also learned that no software product I have ever used works perfectly, and even after 3-4 years of using
vB & PP etc, I am still waiting for 'fixes' (which companies call improved functions and features).
This is a fact of life on the internet. I never imagined I would have to spend so much time at software companies forums.
But if they don't know what we want we may never get it.
I think the best way to get a question answered is to keep asking ...
... within a reasonable period of time - this at least gives the impression that one did try to find a solution on ones own.
I'm sorry but I am not experienced enough to offer you advice on your problem. I will leave this to support.
~ Mark