Because their current and future customers have a right to understand what they can expect from this company in the future? I dont know how I can say it any nicer than I did. Im not over here fuming and cussing out Photopost, I still run their software and own multiple licenses. Its good software, it just didnt meet one of my big needs. One of my other big needs is good customer service. I want to know if I can find that here before I purchase more licensing or renew old licensing. If my posts keep disappearing, then I guess I know which is which.