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Originally Posted by petertdavis Yea, God forbid you actually have to help a customer now and then.  |
It's not an issue of not wanting to help people, it's an issue of being able to track that activity and having a staff that can answer issues much faster than someone waiting for one-on-one time with me. My time is spent 90% development, 10% support and so someone could end up waiting much longer for an answer from me than if they just posted in the forums. As far as I know vBulletin doesn't offer PM support with its developers, either.
I still answer alot of PMs, I just prefer that customers use the forums or helpdesk to get help in an organized manner so they aren't waiting for me to read/respond to PMs.