Well, just wondering ...
I never see support staff on the online list, when I am online. Still see the posts...
there's no "last activity" in profile, so I assume that Support staff are "invisible"
just thinking that, for a paid product, staff should be available, or atleast show members that they are available/working ...
PP use forum as the mail support place, so, ALL questions need to be answer in a prompt time, or atleast show members that they are taken care of.
What I am seeing is a lot of lonely topics out there in the forum (at least it appear to me like that)
just my 2 cents
# Customer Support Forums: If you are a customer and have an installation problem, a bug report, or any other question or comment, our "support forums" section is the place to post it. We monitor the forums day and night and will help you solve problems. PhotoPost customers frequent these forums as well and they'll offer you advice too.