Ah. I would have thought you guys had something set up like Vbulletin.com or Vbulletin.org where certain groups [members with valid support contracts] are able to download attachments.
Being able to attach files in support situations like this would be a big time saver (for you, and us) I would think.
The "members area" forums do not appear to be open to the public...
So you just have an adccount level account that can't upload attachments?
For some reason I was under the impression that you were the main owner/coder
