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It's really important to give me some info on your setup when posting a support question - otherwise I really don't know what you are talking about. What's your setup? Are you using an integration? If you are using vB3, are you using Enhanced mode? Are you using WYSIWYG mode?
As you can see, there are many factors involved here - giving me as much information up front helps me help you quicker.
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Please do not PM me for support or sales questions. Thank you for your understanding. |