...been reading your post... been there, my partner went through the same learning curve... she now does it on her own with occasional help...
The question is, why didn't you just fax off the info, or tell your partner to do so?
It sounds more like a communication problem between you and your partner.
Even I knew about your instructions on the 22nd!
Anyway, hopefully you can get it all sorted out soon..
Cheers,
Mark