support would just forward those to sales as support does not answer sales questions. They do not process orders. Only the processing center can do that
Now if you had some kind of confusion on your order that could be why it is taking longer than expected. I cant say since I can only answer from a generic point of view since I am support.
Just an FYI I sent a personal email to someone who process's the orders to see what is going on with your renewal
Last edited by Chuck S; March 4th, 2005 at 08:08 PM.