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macsamurai · January 8th, 2005, 02:36 PM

Imagemagick is now upgraded to 6.1.8 01 and I was finally able to upload the balance of what was in the "uploads" directory. If it holds and the errors don't reappear, I will be satisfied. I have hundreds more images to go in migrating from my old gallery software.

Thank you to those who tried to help, including those who contacted me privately to say they had experienced the same issues and also never got solid answers as to the cause or a definite solution.

I saw your test, Chuck, and that was after the IM upgrade. But since the problem comes and goes with no warning and no rhyme or reason, it will be at least 24 hours before I am comfortable saying the problem is resolved.

Interdit - I am not refusing to say hello - you just keep IM'ing me when my away message clearly says "Away." I cannot reply if I am not at the computer.

My site eats about 80GB of bandwidth per month, is highly trafficked and occupies 3-4GB of space at any given time. it's been up reliably and fully functional for 3 years now on the same host, running mostly on free opensource software for which I required virtually no support. It just worked 99% of the time and when it didn't, for whatever reason, the support resources at my disposal were plentiful and immediate. It is admittedly frustrating when I decide to spend a few hundred dollars on a suite of software that should, in theory, assist in making things easier and simpler but instead results in one of the most frustrating and costly weeks I've had in years, as related to this website.

Community support for both free and commercial products is a godsend. But when one has paid for software, one expects to receive more help from the developers and support staff for that software than they do from the user community. For free and opensource apps, I turn to the community first. For commercial apps, I look toward the company who I am sending money to for support.

So far, in reading through countless threads in these forums, I have a seen some common threads - not in the problems people are reporting (many of them are admittedly user-related), but in the way the requests for help are handled. In the week since I purchased all 3 apps, I have already seen inconsistencies in documentation of the 2 upgrades released this past week where the readme.txt included in the download differs from the text in the forum announcement. I have seen a tendency to blame the user for not having the same level of ability as the programmers. I am in a service industry. I own my own very successful consulting business. People pay me to help them. If I treated my clients the way some users are treated in these forums, I'd be out of business. Contempt and fgilure to read what is being written is not a good way to win more customers and i have seen a lot of it in reading through previous forum topics here.

So here we are. If I can go a few days with no errors or with errors that have explanations and fixes that can be implemented quickly, I will be a happy customer and thankful to anyone who contributed along the way. If not, I will cut my losses and walk away.

January 8th, 2005, 02:36 PM	#20 (permalink)
macsamurai Member Verified Customer Join Date: Dec 2004 Location: NY, NY Posts: 46	Imagemagick is now upgraded to 6.1.8 01 and I was finally able to upload the balance of what was in the "uploads" directory. If it holds and the errors don't reappear, I will be satisfied. I have hundreds more images to go in migrating from my old gallery software. Thank you to those who tried to help, including those who contacted me privately to say they had experienced the same issues and also never got solid answers as to the cause or a definite solution. I saw your test, Chuck, and that was after the IM upgrade. But since the problem comes and goes with no warning and no rhyme or reason, it will be at least 24 hours before I am comfortable saying the problem is resolved. Interdit - I am not refusing to say hello - you just keep IM'ing me when my away message clearly says "Away." I cannot reply if I am not at the computer. My site eats about 80GB of bandwidth per month, is highly trafficked and occupies 3-4GB of space at any given time. it's been up reliably and fully functional for 3 years now on the same host, running mostly on free opensource software for which I required virtually no support. It just worked 99% of the time and when it didn't, for whatever reason, the support resources at my disposal were plentiful and immediate. It is admittedly frustrating when I decide to spend a few hundred dollars on a suite of software that should, in theory, assist in making things easier and simpler but instead results in one of the most frustrating and costly weeks I've had in years, as related to this website. Community support for both free and commercial products is a godsend. But when one has paid for software, one expects to receive more help from the developers and support staff for that software than they do from the user community. For free and opensource apps, I turn to the community first. For commercial apps, I look toward the company who I am sending money to for support. So far, in reading through countless threads in these forums, I have a seen some common threads - not in the problems people are reporting (many of them are admittedly user-related), but in the way the requests for help are handled. In the week since I purchased all 3 apps, I have already seen inconsistencies in documentation of the 2 upgrades released this past week where the readme.txt included in the download differs from the text in the forum announcement. I have seen a tendency to blame the user for not having the same level of ability as the programmers. I am in a service industry. I own my own very successful consulting business. People pay me to help them. If I treated my clients the way some users are treated in these forums, I'd be out of business. Contempt and fgilure to read what is being written is not a good way to win more customers and i have seen a lot of it in reading through previous forum topics here. So here we are. If I can go a few days with no errors or with errors that have explanations and fixes that can be implemented quickly, I will be a happy customer and thankful to anyone who contributed along the way. If not, I will cut my losses and walk away.