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DeltaJo · July 8th, 2004, 11:59 AM

Is it safe to assume that support will not be given on this issue?

I just need to know if I should go ahead with my purchase of an alternate product to replace this non-working product which is nonetheless sold as an out-of-beta, stable and functioning product.

It also seems to be an unsupported product, now that I've purchased it.

Just a followup would be nice. A word or two.

I did spend a good chunk of my money on this script in good faith and can't even install the latest version of it due to what appears to me to be an acknowledged bug which is also being experienced by at least a couple of other purchasers.

I do understand the concept of being "busy", but as I said, a simple word or two indicating tacit acknowledgement of the problem and "we're working on it" -- is minimally expected by a normal purchaser of a non-functioning product.

July 8th, 2004, 11:59 AM	#15 (permalink)
DeltaJo Registered User Join Date: Nov 2002 Location: Vancouver, BC Posts: 11	Is it safe to assume that support will not be given on this issue? I just need to know if I should go ahead with my purchase of an alternate product to replace this non-working product which is nonetheless sold as an out-of-beta, stable and functioning product. It also seems to be an unsupported product, now that I've purchased it. Just a followup would be nice. A word or two. I did spend a good chunk of my money on this script in good faith and can't even install the latest version of it due to what appears to me to be an acknowledged bug which is also being experienced by at least a couple of other purchasers. I do understand the concept of being "busy", but as I said, a simple word or two indicating tacit acknowledgement of the problem and "we're working on it" -- is minimally expected by a normal purchaser of a non-functioning product. Last edited by DeltaJo; July 8th, 2004 at 03:13 PM.